What I say to the clerk is that the software doesn't work, and leave it at that. It fails to meet the terms of the implied "Warranty of Merchantability" that EVERY product comes with. What would the grounds be for the return.out of curiosity? I consider software that meets the above criteria to be broken. The store didn't like it, but they had no choice (I paid with a CC chargebacks are expensive). I had to return a game once because of this. It should be noted that some games look for the virtual drive software, and won't run if it's even installed. I know it works with the special files that CloneCD writes out. Daemon Tools is still the standard for mounting ripped images, be they ISOs or some other file type. I've been using CloneCD for a few years to create backup copies of my software distribution CDs, and have had no problems with game CDs (or any others for that matter). It's a lose-lose scenario, with the "fair use rights" of the consumer being ignored.
I wrote a web page about copy protection of CDs (the ideas also apply to DVDs but the software linked to may not work for a DVD), and how useless it is, but the companies continue to get better copy protection schemes, and the tools to coy continue to get smarter. Alcohol 120% will copy them, but I didn't like it when I tried it. I don't believe that LCISOCreator or WinISO have the ability to copy a copy protected CD, and I'm not sure about Virtual CD 6. The problem with most of the new game CDs is that they have some sort of copy protection in them.
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